Medical, Dental, Vision Insurance with employer contributions
Company provided EAP (Employee Assistance Program)
Full time, Monday to Friday schedule
National Service Bureau (NSB) is seeking experienced Remote Subrogation Agents to join our team. In this role, you will work directly with insurance carriers and responsible parties to recover subrogation balances on behalf of our clients.
NSB is a family-owned, “People First” company specializing in Insurance Subrogation and Accounts Receivable Management. For more than 40 years, we have grown into a leading national agency by building a team of professionals who are self-motivated, accountable, and committed to personal growth. This role is required to sit in Eastern Time or Central Time zones.
Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, MD, NJ To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.
Subrogation Agent Essential Job Functions:
· Communicate via phone with insurance carriers and uninsured motorists
· Make outbound calls (75+/day)
· Utilize software to note accounts and communicate with insurance companies
· Negotiate and lead conversations to recover the highest balances for our clients
· Communicate with team members to coordinate on accounts
· Document accounts with proper notes to ensure quick communication
· Adhere to company policies and procedures
Subrogation Agent Job/Remote Requirements:
Meet the collector target metrics
At least 4 years of collections experience
Secure home office consisting of:
Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
Please note that T-Mobile Home 5G Internet is not supported for our remote work environment due to performance and reliability concerns.
Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
Clear and professional backdrop
Strong ability for empathy
High level of professionalism
Great communication skills
Ability to stay motivated and positive
Attention to detail
Experience with time management
Computer and typing skills
Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.
NSB has a training programthat you will be enrolled in on your first day. This training is designed to hone your current skills by providing the knowledge and experience necessary to be successful in the role. You will learn about the Subrogation industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on building upon your existing skills and reinforcing industry specific knowledge.
NSB Core Values:
Follow Through
Be Engaged
Think First
Be Respectful
Be Accountable
NSB Culture & Environment:
Diverse and friendly team
Emphasis on work/life balance
No nights/weekends
Positive environment
Performance-based incentives
Advancement opportunities
We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top +10% of collectors earning over $100,000 annually.
At National Service Bureau (NSB), our roots as a local family business have allowed us to grow organically into an agency with nationwide coverage. We bring a breadth of experience and a range of services to the recovery of delinquent accounts receivable and subrogation, with a core foundation of compliance and being in service to our clients.
NSB seeks out team members that demonstrate empathy, character, and integrity. We value accountability and team work. We are looking for new team members who share these values to grow their career with us. Whether you’re new to this industry or an established professional seeking greater opportunity, if these values are important to you, apply today!
The key difference with NSB begins with valuing both our team and our clients. We take pride in having a great team of professionals than can meet our client’s recovery needs with efficient and ethical service. Our Core Values include:
· Follow Through · Be Engaged · Think First · Be Respectful · Be Accountable
