Medical, Dental, Vision Insurance with employer contributions
Company provided EAP (Employee Assistance Program)
Full time, Monday to Friday schedule
Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, MD, NJ To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.
National Service Bureau (NSB) is looking for a Quality Assurance Coordinator to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 40 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.
Quality Assurance Coordinator Job Description:
We are seeking a Quality Assurance Coordinator to support our management staff with ensuring that internal business productivity and quality are being upheld to a high industry standard.
Monitor agent inbound/outbound calls
Assess calls for compliance, quality, efficiency, and performance
Review agent files for compliance, quality, efficiency, and performance
Identify re-training and coaching opportunities
Effectively communicate coaching opportunities through the proper channels
Support internal quality control policy and procedures
Track performance at department, team and individual levels
Other duties as assigned
Quality Assurance Coordinator Skills Required:
Ability to organize and prioritize multiple tasks and requests
Proficiency with Microsoft Office
Ability to provide effective feedback both verbally and in writing
We are proud of the professional environment fostered through our roots as a family owned and operated business. We are looking to find a fantastic Quality Assurance Coordinator as we enter the largest period of growth in our company’s history.
This is a remote position.
Compensation: $19.00 - $22.00 per hour
National Service Bureau
GROW WITH US!
At National Service Bureau (NSB), our roots as a local family business have allowed us to grow organically into an agency with nationwide coverage. We bring a breadth of experience and a range of services to the recovery of delinquent accounts receivable and subrogation, with a core foundation of compliance and being in service to our clients.
NSB seeks out team members that demonstrate empathy, character, and integrity. We value accountability and team work. We are looking for new team members who share these values to grow their career with us. Whether you’re new to this industry or an established professional seeking greater opportunity, if these values are important to you, apply today!
The key difference with NSB begins with valuing both our team and our clients. We take pride in having a great team of professionals than can meet our client’s recovery needs with efficient and ethical service. Our Core Values include:
· Follow Through · Be Engaged · Think First · Be Respectful · Be Accountable
